Why would I need to re-send the credit card authorization form?
The fax to the hotel will not be delivered if the hotel provided an incorrect fax number or if the hotel's fax machine is not working. Clarcity will send you an email 60 minutes after you booked your hotel if we could not confirm that the authorization form was received.
The hotel may misplace the faxed authorization form or the clerk may not be trained to retrieve it from the hotel's reservation system.
How do I re-send the credit card authorization form from a mobile device?
1. Open the Clarcity mobile app and log in
2. Select View Itineraries
3. Select the name of the trip
4. Select the Re-Send link below the hotel reservation
5. Enter the hotel's fax number or email address
6. Select Send
How do I obtain a copy of the credit card authorization form?
In Step 5 above, enter your company email address in the Hotel Email field and select Send. You will receive an email with the authorization form attached.